This policy explains how cancellations and refunds work for paid plans and prepaid wallet credits purchased on AIDM, operated by Creator Economy Tech Pvt Ltd. By subscribing to a plan or buying credits you agree to the terms below.
1. Subscription plans
Paid subscriptions are billed in advance for the chosen billing cycle (monthly or yearly). You can cancel a subscription at any time from your billing settings or by emailing support@aidm.me.
- Cancellation stops future renewals. Your plan stays active until the end of the current paid billing cycle, after which it will not renew.
- We do not provide pro-rated refunds for the unused portion of a billing cycle once that cycle has started, except where required by law.
- If you were charged due to a verifiable billing error or a duplicate charge, we will refund the affected amount in full.
2. Prepaid wallet credits
Messaging and other usage-based features are funded by prepaid wallet credits. Credits are consumed as you use the Service.
- Purchased credits are non-transferable and have no cash value.
- Credits that have already been consumed (for example, to send messages) are non-refundable.
- Unused credits purchased in error may be considered for a refund at our discretion within 7 days of purchase, provided they have not been consumed.
3. How to request a refund
To request a refund, email support@aidm.me from the email address linked to your account with:
- Your account or workspace name.
- The payment date and amount.
- The reason for your refund request.
We aim to acknowledge refund requests within 3 business days. Approved refunds are issued to the original payment method, typically within 5–7 business days, though your bank or card issuer may take additional time to reflect the credit.
4. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Raising a chargeback without contacting us may result in suspension of the Service while the dispute is investigated.
5. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the “Last updated” date on this page.
6. Contact
Questions about cancellations or refunds can be sent to support@aidm.me or via our contact page.